Defective or damaged products
Defective or Damaged Products Policy
Upon receiving your purchased product, please inspect it for any missing parts, defects, damage, or incorrect items and notify us immediately.
1. We advise you to contact our customer service within 48 hours of receipt if any issues arise. This includes misaligned installation holes, damage discovered upon unboxing, stains on furniture, etc. We strongly encourage you to take photos or record videos to document the issue. Providing pictures of the product, packaging, and the packing label on the box will significantly expedite your claim process.
2. It is best to report any product issues to us within 30 days of delivery, providing the types of images mentioned above, and videos if possible. Support queries made after 30 days from delivery may be negatively impacted by the uncertain factors beyond this time frame.
Please note that if product damage occurs due to paid professional installation services arranged on your own, we will not be liable for the repair costs.
Adhering to this policy ensures a swift resolution to your concerns. Contact our customer service team for further assistance.
Upon receiving your purchased product, please inspect it for any missing parts, defects, damage, or incorrect items and notify us immediately.
1. We advise you to contact our customer service within 48 hours of receipt if any issues arise. This includes misaligned installation holes, damage discovered upon unboxing, stains on furniture, etc. We strongly encourage you to take photos or record videos to document the issue. Providing pictures of the product, packaging, and the packing label on the box will significantly expedite your claim process.
2. It is best to report any product issues to us within 30 days of delivery, providing the types of images mentioned above, and videos if possible. Support queries made after 30 days from delivery may be negatively impacted by the uncertain factors beyond this time frame.
Please note that if product damage occurs due to paid professional installation services arranged on your own, we will not be liable for the repair costs.
Adhering to this policy ensures a swift resolution to your concerns. Contact our customer service team for further assistance.