Some items cannot be returned
Return Policy Addendum
- Special promotion products (discontinued products)
- Customized product projects
- Wholesale dining chairs (not a quality issue)
- Similar products purchased on other websites
- Assembled or disassembled products
- No original packaging or original packaging seriously damaged
- Severely damaged product
- Special Note on Returns
Please be advised that certain products sold by AUZ Furniture may not be eligible for return. These exclusions are critical to understanding our return policy and ensure a clear and mutually agreeable process for all our customers. The following items are NOT eligible for return:
1. Special promotion products (discontinued products)
- Discounted or sale items, which are considered final sale due to their nature as products being cleared for discontinuance. As these items are no longer in production, we cannot facilitate packaging or replacement components for return, and they must be considered a final purchase unless a fault not caused by the customer is present.
2. Customized product projects
- Custom ordered products are tailored to individual preferences and specifications, rendering them unique to each customer. Due to their personalization, they cannot be restocked and resold, so we are unable to accept returns unless there is a non-customer induced fault.
3. Wholesale dining chairs (not a quality issue)
- Bulk-ordered dining chairs that do not present quality issues are non-returnable as they are often purchased with volume-specific agreements that preclude the possibility of individual returns.
4. Similar products purchased on other websites
- Similar products purchased on other websites are not subject to our return policy, as we are unable to authenticate or assure the quality and condition of items sold outside of our official channels.
5.Assembled or disassembled products
- Products that have been assembled or partially disassembled cannot be returned due to potential impairment of the original condition, which is a fundamental criterion for acceptance.
6. No original packaging or original packaging seriously damaged
- Items with original packaging that is missing or significantly damaged prevent us from proceeding with a return as our policy mandates that the initial packaging must be available and intact for a legitimate product return.
7.Severely damaged product
- Severely damaged items are not considered suitable for return as they do not meet the condition standards required for restocking.
Any items returned without authorization will be ineligible for refund and may be rejected upon receipt at our return center. Unauthorized returns fail to comply with our guidelines and disrupt the integrity of our inventory management.
In summary, to process a successful return, please ensure that the product is in brand new condition, unopened, unused, undamaged, and includes original tags and packaging. Examine all product-specific restrictions before attempting a return, and contact us directly for any clarifications or to seek authorization. We appreciate your understanding and adherence to our return policy.
8. Special Note on Returns
- If you, as the customer, decide to return an item that falls within the non-returnable categories outlined in our return policy, you may still proceed with the return at your own expense. This provision is in place to accommodate those adamant about returning a non-returnable item; however, the customer will be responsible for all associated costs, including shipping and handling fees.
Furthermore, in the case of discounted or promotional items, while they are generally deemed final sale and not eligible for return due to product discontinuation, we do understand that there can be exceptions. If you receive a discounted product that is damaged or missing parts upon delivery, we will make an exception to our policy and provide replacements at no additional charge. It is paramount for us to ensure that you receive your discount items in the expected condition.
To initiate such a return or request a replacement for a damaged promotional item, please contact AUZ Furniture customer service directly. We ask that you provide evidence of the damage or the missing parts so that we can expediently address your concern. Our commitment is to your satisfaction, and we will work diligently to resolve any such issues.
We remain dedicated to providing you with a positive shopping experience and thank you for your understanding regarding our return policies and procedures.
Thank you for choosing AUZ Furniture.